SalesForce Business Analyst

The Goal is seeking a Salesforce Business Analyst who will support a growing Small, Woman Owned, Veteran Owned Business in the DC area with multiple Federal clients who are building custom Salesforce applications.  


  • Run joint application design sessions and work with client stakeholders to help them understand system capabilities that impact requirements and business needs.
  • As part of a solution design team, design multiple end-to-end Salesforce solutions to include third party integrations aligned with existing enterprise framework.
  • Deploy Salesforce application modules including case and correspondence management, user services, community collaboration, mobile workforce and application rationalization.
  • Prepare business process documents and process workflow diagrams
  • Support change management processes to develop and implement new applications and update existing applications.

Minimum Requirements:

  • Possess and maintain current Salesforce certifications (Salesforce Certified Administrator) Service Cloud Consultant (certification desired
  • Work experience with Lightening and Communities preferred
  • Proactive, self-starter with strong analytical and problem-solving skill
  • Strong communications and interpersonal skills
  • Commitment to team success and to developing team’s Agile skills
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